We are committed to providing thoughtful objects and a smooth, reliable shipping experience.

1. Processing Time

1.1. Once your order is placed, we will begin the production process, which typically takes 1-3 business days.

2. Shipping Time

2.1. After production, your order will be shipped and should arrive at your address within 2-5 business days.

2.2. For some products, this time can be extended by up to 2-3 days.

All products are fulfilled through trusted U.S. production partners to ensure reliable delivery and consistent quality.

3. Shipping Methods

3.1. We offer reliable shipping methods to ensure your order reaches you safely. The available shipping options will be presented at checkout.

4. Shipping Costs

4.2. All shipping costs are included in the product price. No additional shipping fees will be charged at checkout.

5. Delivery Areas

5.1. We currently ship only to U.S. addresses. Unfortunately, we do not offer shipping to international addresses or P.O. boxes at this time.

6. Order Tracking

6.1. Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

7. Issues with Deliveries

7.1. If you experience any issues with your delivery, such as delays or damages, please contact us at senseserenity@usa.com as soon as possible.

7.2. We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure your shipping address is accurate at the time of checkout.

8. Changes to Your Order

8.1. If you need to make changes to your order after it has been placed, please contact us immediately. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has entered the processing stage.

9. Contact Information

If you have any questions or need assistance with your order, please reach out to us: 

- Email: senseserenity@usa.com

- Customer support is handled via email.

- Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (EST)

Effective Date 

This Shipping Policy is effective as of March 4, 2026.